What is ECO HAIR & CO.?
ECO HAIR & CO. is more than just a hair extension brand — we are committed to delivering high-quality, ethically sourced hair extensions that tell a story. Our mission is to provide innovative, durable, and beautiful hair solutions designed to empower our customers. To learn more about our vision and values, please visit the "About Us" section on our homepage.
Do you offer colour matching and hair consultation services?
Yes! We provide personalised colour matching and hair consultations both virtually and in-person. Simply contact us through our support chat, and our team will assist you in finding the perfect shade and style tailored to your unique look.
How do I choose the right length for my extensions?
Each product page includes a helpful visual guide. Select your desired colour, then use the image slider to view length options and examples that will help you decide which length suits your style best.
What types of hair extensions do you offer and how long do they last?
We offer two exclusive extension methods: ECO Véla and XO Wefts. Both are crafted from premium, ethically sourced hair designed for longevity and natural movement. Based on our experience, with proper care and minimal heat styling, our extensions maintain quality for around 6 months. With ideal homecare, professional advice, and lifestyle considerations, they can last between 12 to 24 months.
How should I store my hair extensions when not in use?
Our extensions come in sustainable, biodegradable sealable packaging. Be sure your extensions are completely dry before storing them in a cool, dry place to maintain their quality and lifespan.
What is your return policy?
For full details on returns, please visit the "Return Policy" link at the bottom of our homepage. There you will find all guidelines and instructions for returning products.
Can I dye or bleach the extensions myself?
We do not recommend dyeing or bleaching your extensions at home as it can damage the hair. Always consult with a professional stylist for colour changes.
Are your extensions suitable for all hair types?
Yes, our extensions are designed to blend seamlessly with most hair types and textures. If you’re unsure, reach out to us for a consultation.
Do these extensions damage my natural hair?
When installed and cared for correctly by a certified stylist, our extensions will not damage your natural hair.
Can I swim, exercise, or sleep with the extensions in?
Yes! Our extensions are designed for daily wear, including swimming, exercising, and sleeping. Just remember to follow the care instructions for longevity.
How soon can I wash my extensions after installation?
You can wash your extensions as soon as you like. However, if you have had them professionally installed, washing immediately is not necessary to preserve their quality. The lifespan of the extensions can be 6 months based on your activity level, heat styling, and homecare products, but with proper care and following professional advice, they can last up to 12 to 24 months.
Can I reuse the extensions after removal?
Yes, with proper care, our extensions can be reused multiple times. Always follow care instructions and consult your stylist.
Can I install the extensions myself at home?
Our extensions are not a DIY product. For best results and to protect your hair, we require installation by certified stylists trained in our unique methods.
What is a Trial Sample Row and can I use it for a full installation?
The Trial Sample Row is a small pack to test colour, texture, and feel before committing to a full purchase. It is not intended for full installation.
How many wefts do I need for a full head?
The amount varies depending on your hair length, thickness, and desired volume. Refer to the product description or consult with one of our certified stylists for guidance.
How many salons are certified to install ECO HAIR & CO. extensions?
Currently, we have three certified salons trained in our exclusive ECO Véla and XO Wefts methods. Find certified salons near you by visiting the "Certified Salons" page on our website.
Can salons become certified installers?
Yes! We offer a Masterclass training program designed to certify stylists in our innovative extension methods. This is an opportunity for salons to expand their service offerings with Australia’s first truly revolutionary wefts.
Do you ship internationally?
Currently, we ship nationwide across Australia.
Is my personal information safe when I shop with you?
Yes, we use secure payment gateways and follow strict data protection policies to keep your information safe.
Q: What is the Trial Sample Row?
A: The Trial Sample Row is a 50g, 14cm wide weft designed to let you experience ECO Hair & Co’s quality and fit before committing to a full set. It’s perfect for testing colour match, placement, and comfort.
Q: Who should purchase the Trial Sample Row?
A: Ideal for customers new to extensions or salons wanting to test our product before larger purchases. It allows you to try the lightweight, seamless design firsthand.
Q: How long does it take to install the Trial Sample Row?
A: Installation takes under 15 minutes by a trained stylist, showcasing how quick and easy our method is.
Q: Can I purchase the Trial Sample Row if I’m not a stylist?
A: Yes, the Trial Sample Row is available to both stylists and consumers who want to try ECO Véla’s revolutionary wefts before investing in a full set.
Q: What are the benefits of the Trial Sample Row?
A: It provides a no-risk way to test the product’s colour, feel, and quality. The lightweight, invisible design ensures comfort and natural look, perfect for sensitive scalps or first-time users.
Q: What are XO Wefts?
A: XO Wefts are our original butterfly-style hair extensions featuring one-sided holes designed for fast, secure installs with high durability and natural movement.
Q: How do XO Wefts benefit my salon or clients?
A: They offer quick installation, strong hold, and a fuller look, making them ideal for clients wanting volume and length with minimal salon time.
Q: How do XO Wefts differ from ECO Véla?
A: XO Wefts have holes placed on one side, providing fast installation and durability. ECO Véla’s holes are centered in the weft for superior invisibility, lighter weight, and comfort.
Q: Are XO Wefts reusable?
A: Yes, with proper care, XO Wefts can be removed and reinstalled multiple times without losing quality.
Q: Who can install XO Wefts?
A: Only certified stylists trained through ECO Hair & Co’s Masterclass should install XO Wefts to ensure optimal results and hair health.
Benefits & Differences Summary
Q: Why choose ECO Véla over XO Wefts?
A: ECO Véla offers unmatched invisibility and lightweight comfort thanks to its unique middle-hole design — perfect for clients prioritizing a natural look and delicate feel.
Q: Why choose XO Wefts over ECO Véla?
A: XO Wefts are perfect for quick installs and creating volume for clients who want a fuller head of hair with durable hold.
Q: Can salons offer both methods?
A: Yes! ECO Hair & Co encourages stylists to master both methods through our Masterclass training, offering tailored solutions for every client’s needs.
How soon will I see results after getting the extensions installed?
You will notice an immediate transformation once your extensions are installed. Our methods are designed for quick application, providing natural-looking volume and length in under 15 minutes.
Are there any maintenance requirements after installation?
Yes, like natural hair, extensions require gentle care. We recommend using sulfate-free shampoos, avoiding excessive heat, and scheduling regular check-ins with your certified stylist for adjustments if needed.
What makes ECO Véla and XO Wefts different from other extension brands?
Our extensions use a unique, patented method that is lightweight, seamless, and easy to install. We were the first in Australia to bring this revolutionary technology, setting us apart from traditional wefts that can feel heavy or visible.
Will the extensions affect my natural hair’s health?
When installed by a certified stylist and cared for properly, our extensions protect your natural hair and do not cause damage.
Can I wear my extensions every day?
Absolutely! Our extensions are designed for daily wear and are durable enough to handle your active lifestyle.
Do you offer tutorials or tips on how to care for my extensions at home?
Yes! We provide guidance and aftercare tips with every purchase. Certified salons also offer maintenance services and advice tailored to your hair type and lifestyle.
What if the colour doesn’t match perfectly?
We offer personalised colour consultations to minimise this risk. If the trial row shows a mismatch, our team can help you choose the best alternative or guide you on exchanges according to our return policy.
Are your extensions cruelty-free and ethically sourced?
Yes, ECO HAIR & CO. is committed to ethical sourcing and sustainability, ensuring all hair is collected responsibly.
Can I style my extensions with heat tools like straighteners or curling irons?
Yes, you can style our extensions with heat tools, but we recommend using a heat protectant and keeping tools on a low to medium setting to maintain hair quality.
What if I experience discomfort after installation?
Some mild sensitivity or adjustment period is normal initially. If discomfort persists, please consult your certified stylist for an adjustment.
Absolutely not recommended. We understand that life can be unpredictable, but to ensure the best results and protect your natural hair, we strongly advise having your extensions installed and maintained by a certified stylist. If your regular stylist isn’t certified, we encourage you to visit one of our certified salons for installation and ongoing care.
How often do I need move-ups or maintenance?
Under the care of our trained, certified stylists, your extensions will be professionally monitored to maintain their look and health. Move-ups or maintenance sessions are typically scheduled every 6-8 weeks, but your stylist will provide a personalised home care plan and maintenance routine tailored to your hair type and lifestyle.
Are your wefts heavy or uncomfortable to wear?
Not at all. Both our ECO Véla and XO Wefts are lightweight and flexible. Most clients say they forget they’re even wearing them after just a few days of adjustment.
Will people be able to see my extensions?
Not unless you tell them! ECO Véla and XO Wefts are designed for seamless, invisible blending. When installed correctly by a certified stylist, they’re virtually undetectable — even in ponytails.
What if I just want to try them without committing to a full head?
We created the ECO Véla Sample Row exactly for that! It’s the perfect way to experience the look, feel, and colour of our extensions before committing to a full installation.
Can I colour or tone the extensions?
As each weft is professionally processed to achieve its final shade. If needed, please consult a certified stylist — they’re trained to safely handle adjustments without compromising the quality of the hair.
